Terms & Conditions

Terms of Let

A property let by Glasgow Green Apartments (GGA) is let on the understanding that it is to be used as a holiday let. It therefore is subject to Section 12(2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988.

Booking and Payment

Deposit of 10% of total cost of booking secures reservation. There is a minimum deposit of £50. On receipt of appropriate deposit GGA will confirm the booking by email. This together with these T&C’s then forms the contract for the booking.

After deposit has been paid the balance of the booking will become due 28 days prior to date of stay unless by prior arrangement. If the balance of the booking is not received in full 28 days prior to date of arrival at the property, the booking will be treated as cancelled.
In this case the deposit will be non-refundable. GGA will aim to re-let the property. If the property is fully re-let then no part of the balance will be due. If the property cannot be fully re-let then the vacant days must be paid for at the nightly rate of the original booking.

Cancellation

The following cancellation terms apply:

  • cancellation more than 28 days before start date of stay deposit will be refunded less 50% to cover admin costs.
  • cancellation less than 28 days before date of stay then deposit will be non-refundable and balance of booking will be due as per above terms.

Travel insurance is therefore advised.

In the event of GGA cancelling your booking, a full refund will be given. GGA reserve the right to refuse entry to an apartment.

GGA may change your booking from one apartment to another of the same type. Should this become necessary notification will be given in advance. If the alternative apartment is rejected by the guest then GGA will refund all monies paid if more than 28 days before arrival date and 50% if less than 28 days.

Security deposit

A security deposit is not normally required but may be requested on or prior to arrival. For non-family groups under 40 years of age a £250 security deposit will be required before stay. This will be returned immediately on departure on condition that no parties have been held in the flat, no damage (other than normal usage) has been caused and no exceptional cleaning other than after normal use is required. In either of these cases an appropriate amount will be deducted from the deposit. Smoking is not allowed in any apartment. See Smoking section below. If smoking is identified then the full deposit will be forfeited and guests may be asked to leave.

Number of occupants

You are not permitted to sub-let the property (or any part of the property). The number of people occupying the property must not exceed the amount stated at time of booking and on the confirmation email. Any additional person/s staying without prior agreement of GGA will result in the immediate termination of the booking and all guests will be required to leave immediately.

Check-in and departure

Normal entry to the apartment will be after 3:30pm unless by prior arrangement. This will largely depend on whether the apartment is occupied the night before. Guests are asked to call an agreed telephone number one hour before arrival. This will allow the owner to meet guests at the apartment on arrival, view apartment facilities and hand over keys. You must vacate the premises without demand on the agreed departure date and time, normally by 11:00 am or by arrangement.

On check-in guests must provide ID with proof of name and address. Without this access may be denied. GGA will record name and address as proof of stay.

Damages/breakages

Guests should advise GGA of any damages or breakages found in the apartment within 24 hours of arrival. Thereafter any damages or breakages which occur, out with normal wear and tear, must be replaced or paid for by the guest. Where a deposit has been paid then cost of repair or replacement may be deducted from the deposit.

Safety and security

In the interest of safety and the environment guests should ensure that electrical appliances are switched off when leaving the apartment. Portable heaters should not be covered nor left near flammable materials.

In the interests of security guests should ensure that windows and doors are locked when no-one is in the apartment.

Smoking

Smoking is not permitted in any part of any GGA apartment nor within the building. Guests may smoke outside the apartment building. Extinguished cigarette ends must be removed to the outside bin. Any exception to this will constitute a breach of these Terms & Conditions and guests may be asked to vacate the apartment immediately without notice or recourse and/or where a security deposit has been paid then the security deposit will be forfeited.

Candles

The use of candles is not permitted within in any part of an apartment. Any exception to this will constitute a breach of these Terms & Conditions and guests may be asked to vacate the apartment immediately without notice or recourse and/or where a security deposit has been paid then the security deposit will be forfeited. The only exception to this would be during a prolonged electrical power failure.

Pets

Pets are not generally allowed to stay in the apartment although some pets may be allowed by prior arrangement. In the interests of hygiene and future guests, pet owners must ensure that on departure no animal hair or pet odours are left in the apartment. A returnable deposit of £100 will be required to cover potential damage.

Cleanliness

At all times, the property must be kept in a clean and tidy condition. Guests are not asked to clean the apartment but are expected to leave the apartment in a reasonably clean and tidy condition as found on arrival. GGA may charge you for any unreasonable amount of cleaning required after your stay.

Noise and nuisance levels

Guests must keep noise levels to a reasonable level and must enter and exit the apartment as quietly as possible. You agree to prevent any guest from causing a nuisance or disturbance to other residents/neighbours. Parties are not allowed. If complaints are received from neighbours concerning loud, drunken or unruly behaviour, this will be deemed a breach of Terms & Conditions and guests will be required to vacate the apartment immediately without notice or re-course.

Right of Entry

You agree that owners/agents will be allowed access to the property if required.

Liabilities

We recommend obtaining personal holiday insurance to cover any potential losses. GGA take no responsibility for any damage by or injury to any member of your party whilst you stay at the property.

GGA (including the property owners, managers and agents) accept no responsibility for loss, theft or damage to any property belonging to any guest whilst staying in the apartment.

Guest complaints

Should a guest have any cause for complaint then they should contact GGA immediately during the period of the property let and all reasonable actions will be taken to address or rectify the problem.

Bookings through other agencies

If the apartment is booked through any other agency then the Terms & Conditions of that agency will apply alongside the terms and Conditions of GGA.